And I am not calling out any of you - each of you is VERY MUCH APPRECIATED by us. The fact that SOME of the customer-facing team (yourself, Ajay, Marianna, Philip) are aware of SOME of the issues and not others is discouraging, even upsetting. Complaining in public in the user community is the LAST place we want to be, but we're out of other options. They don't have access to the bug dartabases, or don't have the ability or the training to search them. The support folks have less information than you do. We already have support cases open with Avid, as well. Believe me when I tell you we are already engaged with them. Responses like "you should be complaining to, not us" are not helpful. The overarching complaint I see here (or maybe I'm projecting because it's my own feeling) is that communication on the subject has been just awful. I don't think anybody thinks that these problems continue despite being easy to solve - we fully appreciate the difficulties inherent in the cooperative process among software & hardware vendors.
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